Shipping policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@AnberLights.com. 

We offer Free Shipping in Canada in Orders over $99.99. This was updated on January 2024.

Customs Clearance:

Please note that Anber Lights Inc. is not responsible for any delays caused during the customs clearance process. Customs inspections duties, taxes or other requirements imposed by the destination country may caused additional time and charges for delivery. Customers are encouraging to familiarize with their country’s customs regulations to avoid any unforeseen complications.